To set up a search.ch account, select the ‘Login’ menu item in the app. You will need to enter your surname, first name and email address. To purchase tickets on search.ch, you must also enter your date of birth, payment method and Half Fare travelcard details. Please note: To purchase the ticket, you will need a search.ch customer account.

Yes, you can link your SwissPass in your profile.

You can purchase the following tickets:

• Individual tickets for travel in Switzerland and certain border regions (e.g. Domodossola, Constance, Vaduz)
• City tickets
• Saver tickets and saver day passes
• Individual tickets and day passes for the following fare networks:
  • A-Welle
  • Arcobaleno
  • BeoAbo
  • Engadin Mobil
  • Frimobil
  • Libero
  • Mobilis
  • Onde Verte
  • Ostwind
  • Passepartout
  • TNW
  • Tarifverbund Schwyz
  • Tarifverbund Zug
  • Unireso
  • Z-Pass
  • ZVV
• 9 o'clock day passes for the following fare networks:
  • A-Welle
  • Ostwind
  • Unireso
  • ZVV
• Class Upgrade
• Day Pass for the Half Fare Travelcard

The range of tickets on offer is constantly being expanded.

Yes, you can add your Half Fare travelcard to your customer account.

No, you can only purchase one ticket per transaction at the present time.

You can purchase tickets for other people. Because the tickets are personalised, however, you must enter the passenger details. You can also purchase tickets for your dog or bicycle.

You can purchase individual tickets for certain travel destinations in border regions (e.g. Domodossola, Constance, Vaduz).

Yes, your mobile phone must be connected to the internet to register the payment method, to complete the payment process and to display the ticket.

No, unfortunately not.

Yes, you can select the ‘Ticket by email’ option in your customer profile. You will then receive your receipts of purchase by email.

Open the search.ch app or website, display your purchased tickets on the start page and then present them to the inspector. Please make sure that you are logged in. If you also have a valid travelcard (e.g. Half Fare), please show this as well.

Please note: Ticket inspectors are authorised to operate your smartphone themselves for the purpose of checking your ticket. The tickets you have purchased are personalised and non-transferable. You and your fellow passengers must therefore be able to identify yourselves (e.g. with passport or ID) if asked to do so by the inspector.

Normally, it is not possible to modify, exchange or return purchased tickets. Mobile tickets can be refunded in the following exceptional cases:

• Documented inability to travel (illness, accident or death)
• No available space in 1st class (confirmed by the train crew)
• GA, Half Fare or point-to-point travelcard forgotten
• Duplicate mobile ticket purchases (travel date, route and travelling person – surname, name and date of birth are identical)
• Mobile tickets with erroneous personal details (surname, name or date of birth, provided it is an obvious input error)
• Mobile tickets with incorrect date, provided travel to the intended destination is no longer possible on this date according to the timetable. Example: The mobile ticket is purchased at 23.40 for the same day, but the last train connection for the selected destination is at 23.30. The trip to the destination is therefore not possible on the selected date. In order to process the refund, a new, correctly purchased ticket must be presented.
• Ticket purchased for the incorrect customer group (day pass without Half Fare travelcard or full-fare instead of reduced)
• The ticket could not be presented for inspection due to technical problems with the app.

For security reasons, your payment data will not be saved on your smartphone or on the search.ch servers. The payment information is stored with the payment service provider (Datatrans AG).